FAQ

Chem-Dry uses an all-natural, Green-Certified cleaning product called The Natural® as our primary cleaner. The Natural doesn’t contain any soaps or phosphates and is safe, non-toxic and hypo-allergenic.

Chem-Dry uses up to 80% less water than typical steam cleaning because of its carbonated cleaner, The Natural®, relies on millions of microscopic bubbles to release dirt and grime from the fibres of your carpet and raise it to the surface where it can easily be swept away.

This low-water, low-pressure approach is healthier for your carpets, allows your carpets to dry in only 1-4 hours and is also more environmentally friendly.

All of the ingredients in Chem-Dry's primary cleaner, The Natural®, are on the F.D.A.'s G.R.A.S. (Generally Recognised as Safe) list and are safe for your carpets, your home and your family. The Natural® does not contain any soaps or harsh chemicals.

Pet odours can linger on for months if not treated properly. As urine dries in the carpet and padding, what's left are millions of concentrated urine crystals that become even more pungent. Many companies just mask this odour.

Chem-Dry uses a patented system, P.U.R.T.® (Pet Urine Removal Treatment) to explode the urine crystals and break down the enzymes which get rid of the pet urine odour forever.

Drying time depends on humidity levels, airflow to the room(s) cleaned, and the type of carpet. In general, turning on your air conditioning or fans will help accelerate dry times. After a Chem-Dry professional cleaning, it typically takes 1-4 hours for the carpet to dry. Sometimes carpets can take longer to dry for various reasons.

Carpet can be walked on within 1 hour of completed cleaning; however, if possible, it is always best to wait until they are completely dry. You can expect them to be dry in around 1-2 hours after we leave your premises. If necessary we can even provide disposable booties free of charge so you can walk on the carpet immediately.

This is not necessary. We will vacuum your carpets with our commercial, HEPA-filtered vacuum when we arrive as a standard part of our service.

Most new carpets come with a factory-applied protectant but this wears off over time. Reapplying a protectant on your carpets can help resist stains and soiling, so your carpets will stay cleaner longer.

Chem-Dry protectant is a smart investment as it slows the ageing and wearing process and can extend the life of your carpets.

Many carpet cleaners including steam cleaners use soaps and detergents in their process. This often leaves behind a sticky residue on your carpets that attracts dirt, leads to carpets re-soiling quickly after being cleaned and often requires more frequent professional cleanings.

At Chem-Dry, we use an all-natural, biodegradable carpet and upholstery cleaning solution that doesn’t contain any soaps, detergents or harsh chemicals, so it won’t leave behind any sticky or filmy residues to attract dirt.

The EPA (Environmental Protection Agency) suggests that homeowners clean their carpets every 3-6 months. If you have kids, pets or if someone in your home has asthma or allergies, it's advisable to do it even more frequently.

Regular cleaning will not only improve your home's appearance, but it will eliminate germs and allergens, improve your home's indoor air quality and extend the life of your carpet.

Yes, if you hold a valid Pensioner Concession Card, Health Care Card or Veterans' Affairs Gold Card, we will discount your services by 10%.

No, our primary cleaning solution, ‘The Natural®’ does not have any scent. We include deodorising at no extra charge as standard practice; however, we do not have to use it. Please let us know if you are sensitive to smells before commencement or when booking a job.

Yes, we will require payment on the day and can accept cash and most major credit cards.

In most cases, the furniture dries within just a couple of hours, but in some cases, it may take overnight to fully dry depending on the fabric and soil condition.

Yes, after the upholstery cleaning, you can have the furniture stain guarded with Chem-Dry’s Protectant.

Manufacturers recommend professional upholstery cleanings every 24-48 months. As with carpets, the presence of kids, pets, allergies and asthma in the home necessitates more frequent cleanings to improve air quality and the overall healthfulness of the home.

In homes that have carpet, up to 80% of the dust and dirt brought into the home can end up in your furniture and upholstered fabrics.